Common types of training

  • Onboarding

    Onboarding helps new employees become familiar with their new job and company. The main goal of onboarding is to introduce new hires to the organization and provide the foundational knowledge they need for their role.

  • Cross-training

    Cross-training enables an employee to work in several different roles or to do a task that may be closely related to their normal responsibilities. This is helpful to their career development as it expands an employee’s skill set and knowledge.

  • Reskilling

    Data suggests that we’re in the midst of the Great ReShuffle. As part of this trend, many employees transitioned to a new department or role within the same company. This requires reskilling to ensure they can perform a different job.

  • Sales training

    Sales training enables your sellers on the skills, techniques, and best practices they need to interact with buyers throughout the sales cycle. This is key to building relationships, improving negotiation skills, and being prepared for every buyer interaction.

  • Customer service training

    When agents are trained on your company’s customer service standards, products and services, and processes, they’re more likely to provide consistent and exceptional service to customers. This requires a detailed training program as customer preferences evolve over time.

  • Upskilling

    Nearly 60% of the current workforce needs new skills in order to do their current job correctly. With technology rapidly changing how most organizations operate, they need to help their employees improve their technical knowledge and skills through upskilling.

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  • Types of Training Objectives

    Types of Training Objectives

    Training objectives can be sorted into several categories: Cognitive Objectives: Refers to specific mental skills or knowledge, such as understanding, recalling information, analysing, and applying knowledge to new situations. Training program...

    Types of Training Objectives

    Training objectives can be sorted into several categories: Cognitive Objectives: Refers to specific mental skills or knowledge, such as understanding, recalling information, analysing, and applying knowledge to new situations. Training program...

  • How to Measure Success of Training Objectives

    How to Measure Success of Training Objectives

    The success of training objectives must be measured in two separate ways. The first would be within completion of the objective. This will commonly be measured by an assessment to determine...

    How to Measure Success of Training Objectives

    The success of training objectives must be measured in two separate ways. The first would be within completion of the objective. This will commonly be measured by an assessment to determine...

  • 12 Unique Methods Developing Employees

    12 Unique Methods Developing Employees

    1. Communicate Often Frequently communicating with your workforce helps ensure that your employees feel supported as they explore opportunities to improve themselves. 2. Plan Feedback Loops Feedback is fuel. Constructive...

    12 Unique Methods Developing Employees

    1. Communicate Often Frequently communicating with your workforce helps ensure that your employees feel supported as they explore opportunities to improve themselves. 2. Plan Feedback Loops Feedback is fuel. Constructive...

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