No matter the workforce tools, it’s people who are ultimately visioning, building and experiencing the seismic shifts in the status quo of work. Chances of sustainable business and capability growth hinge on whether organisations keep a people-first mindset while integrating new technologies.
The ability of generative artificial intelligence (AI) to convert user input into valuable deliverables — custom code, data analysis, drafts of reports — is big business.
No single tool or solution can address the myriad changes, challenges and potential opportunities facing the modern workforce. As organisations refine their approaches to flexibility in how and where work gets done, they also need to upskill, reskill, attract and retain the right people amid an evolving and long-running race for talent. Organisations need to deploy the most efficient tools and processes to create sustainable value while still investing in the skills, career and personal growth of the workforce to create a more exceptional employee experience.
The ability of AI systems to enhance the experience of work is already rippling through the budgeting, hiring and operating strategies of global businesses.
While the potential of generative AI may have largely broken into the wider mainstream relatively recently, this disruption is a chapter in a broader reimagining of the realities of digital work. Just as with the growth in capability and availability of tools and processes for remote and hybrid working, generative AI may fundamentally change how work is done, while also influencing the experience of work.
Importantly, this deeper integration of AI into the world of work doesn’t mean a wholesale replacement of people because of AI. Instead, there is likely a percentage of tasks for every employee that might be supported by AI tools, building an organisation’s capacity while better equipping employees. AI might present a first draft of a piece of work, but it is well-trained and trusted people who make final decisions. People are then freed to focus on higher-value tasks, fuelled by innovation and creativity.